By Laura H. Baldwin
To aid the Air strength within the technique of altering how it purchases providers, this file studies comparable advertisement quarter practices and indicates metrics to trace growth and refine prone procurement efforts over the years.
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Additional resources for Air Force Service Procurement: Approaches for Measurement and Management
Becoming a better buyer from providers’ perspectives can help the Air Force gain and retain access to desired firms. We propose one metric for this category: supplier surveys. The Air Force sometimes seeks input from its major contractors about how policies affect the way these firms do business. However, it does not currently collect data on supplier satisfaction in any systematic way. Surveying suppliers would provide useful information for improving Air Force procurement of services. Such a survey would Recommendations for the Air Force 45 seek to determine suppliers’ perspectives about how easy it is to do business with the Air Force, what actions the Air Force could take to help develop or enhance mutually beneficial strategic partnerships, whether Air Force procurement personnel are treating suppliers fairly, and so forth.
We propose three metrics for this category. ____________ 1 Procurement personnel training and ethics issues, two internal management topics of interest for commercial firms (as noted in Chapter Three), fall within the responsibilities of the Air Force Deputy Assistant Secretary for Contracting. Thus, we do not recommend AFPEO/CM metrics for them. , maverick buying) Change in Costs Relative to the Appropriate Market Index. This metric is relevant to services that have already been outsourced. Ideally, it is based on total ownership costs, rather than prices paid, to take into account the additional costs associated with procuring and 40 Air Force Service Procurement: Approaches for Measurement and Management managing the performance of the services.
The primary outcome categories include cost, quality, supplier satisfaction, implementation of new initiatives, and special interest issues. 1 Metrics are also used to manage the ____________ 1 An additional outcome category tracked for commodities was technology. In our interviews, this category had less relevance for service expenditures. 19 20 Air Force Service Procurement: Approaches for Measurement and Management internal purchasing organization. 2 For both the results-oriented and internal management metrics, it is essential that the chosen metrics and their performance thresholds be aligned with the corporate objectives, or corporate strategy, of the firm.